The Departement Werk en Sociale Economie (Department of Work and Social Economy) is responsible for policy coordination and development and for the follow-up, monitoring and enforcement (inspection) of the Flemish employment policy. In addition, it also provides support and reinforcement of employment in the regular sector, the non-profit sector and the social economy in Flanders. It contributes to the promotion of employment through various employment programs, recognitions and subsidies. Finally, it is responsible for managing the European Social Fund (ESF) in Flanders.
For some time, WSE had digitised their parliamentary questioning process in an old SharePoint environment. Because this environment was being phased out, they wanted to improve the process and rebuild it in SharePoint Online. Answering parliamentary questions is an important process within every department of the Flemish Government and must therefore be strictly followed.
After a thorough analysis and verification with the decision makers, IW, together with WSE, built and improved the application where possible. In addition to the process, other functionalities were added to improve management, convenience and follow-up:
- Easy follow-up of outstanding tasks per request
- Generation of automatic reply templates
- A module with statistics for reporting
- Buttons that fill in dynamic emails and recipients
An application that is easy to use for employees. The additional management allows the coordinators to better monitor processes and identify any bottlenecks.
- Microsoft Office 365
- Nintex Workflow
- Nintex Forms
- Client:Departement Werk & Sociale Economie